Withdrawal from the contract
The right of the consumer to return the goods without giving a reason and the instruction of the consumer
The consumer can exercise the right to withdraw from the contract with the seller within 14 days from the day of receiving the goods. After delivery of the notice of withdrawal from the contract, the seller is obliged to return to the consumer all payments received from him under the contract without undue delay, no later than 14 days from the date of delivery of the notice. The consumer must send the goods back or hand them over to the seller no later than 14 days from the date of withdrawal from the contract.
On the basis of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as "the Law") according to the provisions of § 7 et seq. the right to withdraw from the purchase contract within 14 calendar days days from the day of receipt of the goods.If the subject of the purchase contract is the delivery of the goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.
If the consumer wants to use this right, the consumer is obliged to personally deliver a written withdrawal from the purchase contract no later than on the last day of the specified deadline to the seller's contact address or hand over this withdrawal for postal transport no later than the last day of the deadline to the address specified in the contacts. After notification of withdrawal from the contract, the consumer is obliged to personally send or deliver the object of the contract from which he is withdrawing together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which were delivered to him together with the goods, but no later than 14 days from the date of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment. To withdraw from the contract, you can use: Withdrawal from the purchase contract, in which you need to fill in the minimum data marked with "*" - an asterisk.
the following form Do not send us cash on delivery, such goods will not be accepted.
The operator of the e-shop will return the payment made for the goods/services, including the costs of transport in accordance with para. §9 par. 3) Act no. 102/2014 Coll. as well as the costs demonstrably spent on ordering the goods within 14 days from the date of delivery of the withdrawal from the contract, but he does not have to return the money before the goods are delivered to him or the consumer does not prove that the goods have been sent, this does not apply if the seller suggested that he collect the goods himself.
The cost of returning the goods is borne by the consumer.
The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014. z.z.
The consumer bears any reduction in the value of the goods, which was caused by its use beyond the scope necessary to determine the functionality and properties of the goods.